Refund Policy

14-Day Money-Back Guarantee

We want you to feel the difference Nonblaze makes. If you are not satisfied within 14 days of delivery, we will refund your purchase in full. No forms, no fight, no questions.

How to start a return

Email [OWNER TODO: support email] with your order number. We will reply with a return address and instructions within 2 business days. Return shipping is paid by the buyer, unless the product arrived damaged or defective, in which case we cover it.

Refund processing

Refunds go to the original payment method within 10 business days of us receiving the return. We will email you when the refund is issued.

Activated units

A unit that has discharged in a real fire event has done its job and cannot be returned or refunded. As a goodwill gesture, we offer a discounted or free replacement for units that activated in a genuine fire event. Contact [OWNER TODO: support email] with photos and a short description. This gesture is voluntary goodwill. It is not a warranty of fire prevention, fire suppression outcomes, or property protection.

Damaged or defective items

If your order arrives damaged or defective, email [OWNER TODO: support email] within 14 days of delivery with photos. We will replace it or refund it at your choice, including shipping.

[OWNER TODO: legal business name], [OWNER TODO: business address]